Today Microsoft has announced the launch of Dynamics 365 Copilot, a new AI-powered assistance tool that will provide interactive assistance across business functions. The product is designed to take advantage of recent advancements in generative AI, automating repetitive tasks like manual data entry, content generation, and note-taking.
Dynamics 365 Copilot will empower workers with AI tools built for sales, service, marketing, operations, and supply chain roles. These AI capabilities will help everyone spend more time on the best parts of their jobs and less time on mundane tasks.
The copilot in Microsoft Dynamics 365 Sales and Viva Sales will use AI to write email responses to customers and even create an email summary of a Teams meeting in Outlook.
The copilot in Dynamics 365 Customer Service will empower agents to deliver exceptional customer care, while the copilot in Dynamics 365 Business Central will streamline the creation of product listings for online commerce.
Dynamics 365 Copilot will bring the latest AI breakthroughs to every line of business, improving customer experience, employee experience, and operational efficiency.
Microsoft is also hosting a special event on March 16th, where CEO Satya Nadella and Corporate Vice President Jared Spataro will share insights on how Microsoft is using AI to reinvent productivity.
The event, which will be livestreamed, promises to provide a deeper understanding of the innovative ways in which AI is transforming work processes for individuals and organizations. While the details of the event are limited, there have been some leaks suggesting that it will include more information on the recently launched Microsoft Dynamics 365 Copilot.
